Seventeen mile travel
We travel the 17 miles from Madison to reach Moores Mill, so the job itself - once the truck is on site - is a focused piece of work, not a half-day affair.
Moores Mill, Madison
Moores Mill homes built around 1996 run factory torsion springs on steel sectional doors. We diagnose and replace broken springs here, traveling the 17 miles from Madison.

Local causes
Most houses on this side of Moores Mill went up around 1996, which puts them past the era of one-piece wood doors and into factory steel sectional doors on torsion springs mounted on a shaft above the opening. That's the standard setup here, not the older side-mounted extension springs you'll still find on pre-1980 stock elsewhere in the service area. A torsion spring of this vintage is rated for a cycle count, and a door that's been going up and down for close to thirty years has usually burned through it. The giveaway is the same every time: the door won't lift, or it lifts six inches and stalls, and there's a visible gap in the coil when you look at the spring itself. Cold snaps make the failure happen sooner rather than later, because steel contracts and a spring already near the end of its life loses what little give it had left. This isn't a Moores Mill-specific defect - it's just what happens to a 1990s torsion spring that's run its course, and most of the doors on this side of the service area are that same age.
The repair
A torsion spring job on a door this age means matching the wire gauge, coil diameter, and length to the original factory spec, then winding it to the right number of turns for the door's weight and size - usually a 16x7 double or a 9x7 single on homes from this build period.
We don't guess the spring size off the old one if it's badly deformed; we measure the door and the drum setup and calculate from there. Steel sectional doors from the mid-90s are heavier than the older wood doors, so a mismatched spring either won't lift the door cleanly or will wear out the opener trying to compensate.
Cable and drum condition get checked at the same time, since a spring failure on a door this old often means the cables have the same age and the same wear.
One limitation worth saying plainly: if the spring has failed and taken a cable or a section of track with it, that's no longer a same-visit parts swap - we tell you that up front rather than improvising a fix that won't hold.
Job timing
A straightforward torsion spring replacement on a door like this runs about the time it takes to remove the old spring under control, install and wind the matched replacement, and test the door through a full cycle a few times.
We travel the 17 miles from Madison to reach Moores Mill, so the job itself - once the truck is on site - is a focused piece of work, not a half-day affair.
Double torsion setups on 16x7 doors take a bit longer than single springs on a 9x7, mostly because there are two springs to wind evenly so the door doesn't rack to one side.
We don't rush the winding step; an unevenly wound double-spring set is one of the more common causes of a door that drifts or binds right after a repair that looked fine on the test cycle.
Watch-outs
The spring itself is rarely the only thing wrong on a door built around 1996 that's run for close to thirty years. Rollers wear out around the same timeline as the spring, and a worn roller in the track puts extra strain on a new spring faster than it should. Openers from this era were often sized for the original spring's lift assist, so a mismatched replacement spring can leave the opener straining even after the repair. And on steel sectional doors, moisture cycling through a cold winter can rust a drum or cable anchor point that's original to the house, which won't show up until the spring is off and the hardware is exposed. None of this means every job turns into a bigger job - most don't - but a spring that's original to a 1996 door is rarely working alone by the time it breaks.
Questions
If your house was built around the mid-90s, almost certainly yes. Torsion springs mounted on a shaft above the door were standard by then, replacing the older side-mounted extension spring setup you'd find on an older house. We confirm the type on site before quoting any work.
Steel contracts in the cold, and a torsion spring that's already near the end of its rated cycle life has less tolerance for that contraction. A spring that might have held through another mild winter often fails during a cold stretch instead.
No. We run out of Madison and travel the 17 miles to reach Moores Mill for spring calls. That's a straightforward trip, not a reason for delay, but it's worth knowing we're not dispatching from inside the town itself.
You can, but we don't recommend it. A door built in the 90s runs two matched torsion springs on a double door, and mixing an old, fatigued spring with a new one puts uneven load on the shaft and usually leads to a second failure within a year.
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Madison Garage Door Co repairs and installs garage doors, springs and openers in Madison, AL and the surrounding area.